Privacy Policy

Last updated: February 27, 2025

1. Introduction

This Privacy Policy describes how Social24 ("we," "us," or "our") collects, uses, and discloses your information when you use our website (https://social24.ai) and services (collectively, the "Service").

We respect your privacy and are committed to protecting your personal data. This policy informs you about your privacy rights and how data protection laws protect you.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Definitions

For the purposes of this Privacy Policy:

  • Account: A unique account created for you to access our Service.
  • Personal Data: Any information that relates to an identified or identifiable individual.
  • Usage Data: Data collected automatically that is generated by the use of the Service.
  • Cookies: Small files stored on your device that enable us to collect and remember information.
  • Data Controller: The person who determines the purposes of processing Personal Data.
  • Service Provider: Any person who processes data on behalf of the Data Controller.
  • User: The individual accessing or using the Service.

3. Information We Collect

3.1 Personal Data

While using our Service, we may ask you to provide us with personally identifiable information, including but not limited to:

  • Email address
  • First and last name (if provided)
  • Phone number (if provided)
  • Profile information (if provided)
  • Address details (if provided)

3.2 Usage Data

Usage Data is collected automatically when using the Service.

This may include information such as your device's IP address, browser type and version, pages visited, time and date of visits, time spent on pages, and other diagnostic data.

For mobile users, we may collect device type, unique ID, IP address, operating system, browser type, and other technical information.

3.3 Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity and store certain information.

You can instruct your browser to refuse all Cookies, but this may limit your use of certain features.

We use:

  • Necessary Cookies: Required for the operation of our Service.
  • Acceptance Cookies: Identify if users have accepted cookie usage.
  • Functionality Cookies: Remember your preferences and settings.
  • Analytics Cookies: Help us understand how visitors interact with our Service.

4. Use of Your Personal Data

We may use Personal Data for the following purposes:

  • To provide and maintain our Service
  • To manage your Account
  • To contact you when necessary
  • To provide customer support
  • To gather analysis to improve our Service
  • To monitor Service usage
  • To detect and address technical issues
  • To fulfill purposes you provide information for
  • To provide announcements and updates
  • To comply with legal obligations

We will not use your Personal Data for purposes other than those for which it was collected, unless we have obtained your consent or as required by law.

5. Retention of Your Personal Data

We will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce our legal agreements and policies

Usage Data is generally retained for a shorter period unless used for security or functionality improvements, or if legally required for longer periods.

6. Transfer of Your Personal Data

Your information may be transferred to and processed on computers located outside of your jurisdiction, where data protection laws may differ.

If you are outside the United States and provide information to us, we transfer and process that data in the United States.

Your consent to this Privacy Policy represents your agreement to such transfers.

We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

7. Disclosure of Your Personal Data

7.1 Business Transactions

If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your data becomes subject to a different Privacy Policy.

7.2 Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required by law or in response to valid requests by public authorities.

7.3 Other Legal Requirements

We may disclose your Personal Data if we believe in good faith that such action is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect user safety or the public
  • Protect against legal liability

7.4 Service Providers

We may share your Personal Data with Service Providers to monitor and analyze Service usage, contact you, or assist in providing the Service. These third parties access your data only to perform tasks on our behalf and cannot disclose or use it for other purposes.

8. Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your Personal Data:

  • Access and update:
    The right to access and update the information we have about you
  • Rectification:
    The right to have inaccurate or incomplete information corrected
  • Object:
    The right to object to our processing of your data
  • Restriction:
    The right to request we restrict processing your information
  • Data portability:
    The right to receive your data in a structured, machine-readable format
  • Withdraw consent:
    The right to withdraw consent at any time

To exercise any of these rights, please contact us at support@social24.ai.

9. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and know your child has provided us with Personal Data, please contact us. If we discover we have collected data from a child under 13 without parental consent, we will remove that information from our servers.

10. Links to Other Websites

Our Service may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise reviewing the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for third-party content, privacy policies, or practices.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Policy periodically for any changes. Changes are effective when posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

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